Return / refund policy.

General Terms:

• All items are non-refundable. If an item you ordered does not turn out to be what you expected, eligible items may get returned within 10-days from receipt for a store credit. Shipping fees are non-refundable except in cases of defective or damaged items.

• Store Credit: Store credits will be processed on an e-gift card- no exceptions. Merchandise should be in the same condition as when it was received and should be unworn, undamaged, unwashed, and sellable, with original tags attached, and all packaging materials included. We reserve the right, at our sole discretion, to determine if returned merchandise is in sellable condition. 

• Sale Items: All items purchased on sale are FINAL and cannot be returned or exchanged for a store credit. No exceptions will be made for discounted items. 

• Return Period: You have 10 days from the date of delivery to initiate a return. Returns are eligible for store credit only (issued via an e-gift card). All returns after 10 days will be rejected and returned to the sender.

• Condition of Returns: All returned items must be in their original condition, unworn, unused, and with all original packaging, tags, and labels attached (if applicable). Any items that show signs of wear or damage, including but not limited to stains, perfumes, or visible wear, will not be accepted for return.

• Return Shipping: Customers are responsible for return shipping costs, except in the case of defective or damaged items. Please return merchandise using a secure method (shipping box or bag), and do not affix return labels directly to the product, as this can damage the original packaging, resulting in a refusal of return.

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us contourkm@gmail.com within 10 days of receiving your order. We will provide a return shipping label and issue a refund or exchange based on your preference.